Why Does It Say No Internet Connection on Instagram Profile?

Why Does It Say No Internet Connection on Instagram Profile

Have you ever tried opening Instagram only to be greeted by an error message saying “No Internet Connection”? It can be frustrating when Instagram suddenly stops working, especially if you rely on it to keep up with friends or run your business. In this comprehensive guide, we’ll explore the various reasons why you may see the “No Internet Connection” error on Instagram and provide fixes to get you back up and running.

Reasons Why Instagram Says No Internet Connection

There are a several potential causes behind the “No Internet Connection” error on Instagram. Let’s take a look at the most common ones:

Poor Wi-Fi Signal

One of the most obvious reasons you may get the “No Internet Connection” error is if you have a weak Wi-Fi signal. If your router is too far away or there are thick walls/obstacles between you and the router, the signal can degrade. This leads to slow or intermittent internet connectivity.

To test if Wi-Fi signal strength is the issue, walk closer to your wireless router and retry loading Instagram. If Instagram loads properly when you’re near the router, poor signal is likely the culprit.

Slow Internet Speed

Even if your Wi-Fi signal strength shows as full bars, a slow internet connection can also cause problems loading Instagram. Heavy bandwidth usage from other devices on your network can congest your connection.

Run a speed test to check your internet speeds. If your download speed is below 5 Mbps, sluggish internet performance could explain why Instagram isn’t loading.

Cellular Data Problems

If you’re trying to access Instagram over your mobile data and seeing the “No Internet Connection” error, cell signal issues may be to blame. Being in a building with thick walls can block cellular signals. Being in rural areas with spotty coverage can also cause connection problems.

Try moving closer to a window or stepping outside to improve signal strength. Switching mobile networks from 4G to 3G or vice versa may also help in some cases. Restarting your phone can also refresh the cellular connection.

Outdated Instagram App

Make sure you’re running the latest version of the Instagram app. If your Instagram app is outdated, it may have compatibility issues connecting to Instagram’s servers.

Visit your app store to check for Instagram app updates. Download the latest version of Instagram to see if that fixes connection problems.

Instagram Server Issues

Sometimes the “No Internet Connection” error pops up due to problems on Instagram’s end. Server outages, maintenance downtime, and technical glitches can all prevent the app from being able to retrieve data.

Check Instagram’s status page to see if they’ve reported any known issues. If the service seems to be up and running, try waiting a bit and retry loading Instagram later. Servers are usually back online within an hour or two if crashes occur.

Restrictive Network Settings

If you’re on a school, work, or public network, restrictive firewall and security settings may block access to Instagram. Networks like these often limit access to social media sites.

Try switching to a personal internet connection not bound by usage restrictions. At work or school, you may need to connect to a guest Wi-Fi network that provides less limited access.

Fixes for Instagram Saying No Internet Connection

Now that we’ve covered the main reasons why you may see the “No Internet Connection” error, let’s go over some tips to fix connection problems and get Instagram working again:

Restart Your Phone

An simple phone restart is one of the first things to try when Instagram won’t load. Rebooting your device refreshes all connections and often resolves transient glitches.

  • On an iPhone, hold down the side or volume button and slide to power off.
  • On Android, hold the power button down and tap Restart when prompted.

Give your phone a minute or two after booting back up before retries opening Instagram. This often clears up minor technical issues.

Force Stop Instagram

If a fresh restart doesn’t work, force stop the Instagram app and clear it from your phone’s memory. Then re-launch Instagram to re-establish a clean connection.

  • On iPhone: Double tap the Home button and swipe up on Instagram to close it.
  • On Android: Open Settings > Apps > Instagram > Force Stop.

Update Instagram App

As mentioned earlier, running an outdated version of Instagram can cause connectivity problems. Updating to the latest version of Instagram may fix bugs that are preventing a successful connection.

On iPhone, go to the App Store and tap your profile icon in the upper right. Pull down to refresh and check for new Instagram updates. On Android devices, open the Play Store, go to Menu > My Apps & Games and update Instagram if an update is available.

Reinstall Instagram App

If updating the app doesn’t help, the next step is to uninstall Instagram and reinstall a fresh copy from the app store. This wipes out any corrupted data that could be disrupting connectivity.

  • On iPhone, hold your finger down on the Instagram icon until it starts wiggling. Tap the X to delete.
  • On Android, go to Settings > Apps, select Instagram, and choose Uninstall.

Then visit your app store to download a clean version of Instagram. Log in to your account once it’s reinstalled.

Check DNS Settings

Your phone’s DNS (Domain Name System) settings help translate site names like “instagram.com” into IP addresses that devices can connect to. Incorrect DNS configurations can prevent Instagram from resolving properly.

Reset your phone’s DNS to default automatic settings to see if that fixes Instagram connection issues:


  1. Go to Settings > Wi-Fi and tap the “i” icon next to your connected Wi-Fi network.
  2. Tap Configure DNS and select Automatic.


  1. Open Settings and go to Network & internet > Wi-Fi > your Wi-Fi network.
  2. Tap the gear icon and scroll down to IP settings.
  3. Tap Static and change to DHCP to reset to automatic DNS.

Reset Network Settings

For more stubborn connectivity issues, resetting all network settings on your phone may help. This clears out any corrupt network configs and resets connections to a clean state.

On iPhone:

  1. Go to Settings > General > Reset.
  2. Choose Reset Network Settings.

On Android:

  1. Open Settings > System > Advanced > Reset options.
  2. Choose Reset Wi-Fi, mobile & Bluetooth.

This will forget all saved Wi-Fi networks, so you’ll need to re-enter passwords. Test if Instagram loads properly after the reset completes.

Contact Instagram Support

If you still see the “No Internet Connection” error after trying all troubleshooting steps, reach out to Instagram support for further help. They may be able to resolve your issue or determine if there are any problems on Instagram’s end interfering with connectivity.

Some ways to contact Instagram support include:

  • In the Instagram app: Tap your profile > Settings > Help > Contact Us and fill out the form.
  • Twitter: Tweet @instagram with your issue and username.
  • Email: Fill out the Instagram support contact form with details on the problem.
  • Phone: Call 1-650-543-4800 to speak with an Instagram support rep.

Explaining exactly when the error occurs and what troubleshooting you’ve tried will help Instagram support diagnose the cause and provide fixes.


Seeing the “No Internet Connection” error on Instagram can certainly be annoying. However, in most cases the problem can be resolved through some basic troubleshooting. Issues like poor signal strength, slow internet speeds, and outdated apps are usually easy fixes. Resetting network settings and reinstalling Instagram can also quickly get you back up and running.

Be sure to keep the app updated, restart your phone regularly, and contact Instagram support if problems persist. With the right fixes, you’ll be back to scrolling and posting in no time. Consistent Instagram errors could also indicate it’s time to upgrade your phone or internet plan for faster performance.

Now you have comprehensive knowledge on exactly why the “No Internet Connection” error occurs and a handy toolkit of fixes to try. Follow the tips outlined here to quickly diagnose and solve connection problems on Instagram.

Frequently Asked Questions

Q: Why does Instagram say no internet connection?

A: Instagram may say no internet connection due to poor Wi-Fi or cellular signal, Instagram server status, outdated app, or slow internet speed.

Q: How do I fix no internet connection on Instagram?

A: Check your internet network, restart the Instagram app, update the app, clear cache and data, reset network settings, check DNS settings, reinstall the app, or contact Instagram support.

Q: Why is my Instagram not working?

A: Instagram may not be working due to no internet connection, server issues, outdated app, or other technical problems.

Q: How do I reset my Instagram connection?

A: You can reset your Instagram connection by clearing cache and data, resetting network settings, or reinstalling the app.

Q: How do I clear my Instagram cache?

A: To clear Instagram cache, go to Settings > Apps > Instagram > Storage > Clear Cache.

Q: How do I update my Instagram app?

A: To update Instagram app, go to App Store or Play Store, search for Instagram, and click Update if there’s a new version available.

Q: How do I check my internet connection?

A: You can check your internet connection by running a speed test on a web browser or checking Wi-Fi or cellular signal strength.

Q: How do I restart my Instagram app?

A: To restart Instagram app, force close the app and then reopen it.

Q: How do I reset my network settings?

A: To reset network settings, go to Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth.

Q: How do I reinstall my Instagram app?

A: To reinstall Instagram app, go to App Store or Play Store, search for Instagram, and click Uninstall. Then, reinstall the app by clicking Install.

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