We’ve all been there – excited to cozy up on the couch and watch the latest episode of your favorite Netflix show, only to be met with a dark, blank TV screen when you try to turn your Hisense TV on.
A non-responsive TV can be incredibly frustrating, but don’t resort to drastic measures just yet. Most issues with a Hisense TV not turning on can be fixed with some simple troubleshooting steps.
In this comprehensive guide, we’ll walk you through all the typical reasons a Hisense TV may fail to power on, step-by-step troubleshooting methods you can try yourself, when to seek professional help, how to reset your Hisense TV, and what to do if all else fails.
By the end, your TV will be working again in no time. Armed with the right information, you can get your Hisense TV back up and running without having to replace it or pay for an expensive technician visit.
- Power issues like a faulty cord or outlet are common reasons a Hisense TV won’t turn on. Check connections and try a different power source.
- Remote control problems can also prevent a TV from powering up. Replace batteries or try using buttons directly on the TV.
- Resetting your Hisense TV to factory default settings may fix software issues preventing it from starting.
- Advanced hardware failures require professional repair. Contact Hisense support to explore warranty coverage.
- With the right troubleshooting steps, many “Hisense TV won’t turn on” issues can be fixed without replacing parts.
Common Reasons for Hisense TV Not Turning On
There are a few likely culprits behind a Hisense TV refusing to start up when you press the power button:
Power Supply Issues
Like any electronic device, a Hisense TV needs power to operate. If the TV is not getting power, it will remain off when you try to turn it on. Some common power supply-related reasons a Hisense TV won’t start include:
- Faulty power cord – If the power cord connecting your TV to the wall outlet is damaged or loosely plugged in, power may not be able to flow properly to the TV.
- Tripped breaker – The circuit your TV is connected to may have tripped its breaker, cutting power to that outlet. Check your electrical panel for any tripped switches.
- Power surge – Nearby electrical spikes or surges could have damaged components that regulate power delivery in your TV.
- Bad outlet – Problems with the specific wall outlet you’re using like loose wiring or no power getting to the outlet at all will prevent your TV from turning on.
- Blown fuse – Internal fuses that serve to protect your TV from power surges may need to be replaced if they’ve blown.
Remote Control Problems
Your Hisense TV remote controls power flow to the TV when you hit the power button. Issues with the remote can cut off that signal and lead to a TV that won’t start up:
- Dead batteries – Replace old, drained batteries in your TV remote. Low battery power may not be strong enough to send the power-on signal.
- Wrong input selected – If your remote has an input button, make sure it’s set to the HDMI or other input your TV source is connected to.
- Pairing issues – Your remote may have lost its pairing connection to the TV, preventing it from controlling power. Re-pair it.
- Faulty remote – If none of the above fixes the problem, the remote itself may have failed due to physical damage or defective components.
If power is getting to your TV but it still doesn’t respond to the remote or power button, internal hardware problems are likely to blame:
- Main board failure – The main circuit board that controls your TV could have experienced damaged capacitors, memory issues, fried circuits or other malfunctions.
- Faulty power supply – The internal power supply that transforms AC power into lower DC voltage for your TV may have failed.
- Backlight issues – LEDs or CCFL tubes that illuminate the TV’s backlight may have burnt out.
- Panel failure – The LCD or other display panel itself could suffer physical cracks or broken circuitry preventing video.
Before you panic and assume the worst, there are several basic troubleshooting steps you can follow yourself to get to the bottom of why your Hisense TV won’t power up:
1. Power Cycle the TV
Often a simple power reset is all that’s needed to get a TV working again. Power cycle your Hisense TV by:
- Unplugging it from the wall outlet and disconnecting other power cables.
- Waiting 30 seconds to 1 minute.
- Plugging the power cables back in and reconnecting to power.
- Pressing the power button on your remote or the TV itself to turn it on.
This gives components a chance to discharge accumulated static or reconnect if there are any software issues preventing startup.
2. Check Remote and Replace Batteries
An unresponsive remote is one of the most common reasons a TV won’t turn on. Double check these issues with your Hisense TV remote:
- Try pressing buttons directly on the TV to rule out remote problems. If the TV responds, focus troubleshooting on the remote.
- Install fresh batteries in the remote. Low battery power can prevent signals from reaching the TV.
- Make sure you’re aiming the remote directly at the TV from close range. Weak signals may not be received.
- Re-pair or sync the remote with the TV if that is an option. Syncing establishes remote control.
- Test buttons like volume/channel controls. If some work but power doesn’t, just the power function may have failed.
- If replacing batteries and troubleshooting the remote doesn’t revive it, you may need a new one.
3. Verify Power Source and Cables
Loose connections or improper power sources frequently prevent a TV from turning on:
- Make sure the power cable running from the TV to the wall is firmly inserted at both ends.
- Confirm the power outlet is working by plugging in a different device like a phone charger.
- Try connecting the TV to a different outlet you know works properly.
- Use the original power cable that came with your Hisense TV if possible. Incorrect cables can prevent startup.
- Check for tripped breakers in your electrical panel cutting power to the outlet in use.
- If connected through a power strip, bypass it and plug the TV power cable directly into a wall outlet.
- For sets connected through an A/V receiver, make sure the receiver is powered on before the TV.
4. Reset Your Hisense TV
Resetting your TV restores factory default settings which can resolve software glitches or configuration issues stopping it from starting up. Refer to your TV’s manual for exact reset steps. Common options include:
- Unplug TV power, hold down power button on the TV itself for 10 seconds, then plug back in and power on.
- On the remote, press the Menu button, then select Settings followed by Factory Reset. Confirm reset when prompted.
- Press and hold both volume Up and Down buttons on the TV for 10-20 seconds until the image disappears.
This will wipe all custom settings so you’ll have to redo your setup like input selection and channel tuning. Apps and streaming service credentials will need re-entering as well.
5. Contact Hisense Support
If you still can’t get your Hisense TV to power up after trying all of the troubleshooting steps above, it’s time to contact Hisense Support:
- Call Hisense customer service at 1-888-935-8880 for additional troubleshooting help over the phone.
- Initiate a service request on the Hisense website for a technician visit or repair options.
- Check your TV’s warranty length and coverage. Some power issues may be fixed free under warranty.
- Ask about an extended service plan or purchasing out-of-warranty repairs from Hisense to resolve hardware malfunctions.
Hisense support can help diagnose the specific issue based on your troubleshooting attempts and repair or replace malfunctioning components so your TV starts successfully powering on again.
Detailed Troubleshooting Methods
For each of the common issues that can prevent a Hisense TV from turning on, more in-depth troubleshooting steps can help narrow down the problem:
Power Supply Issues
Pinpointing power-related problems relies on methodically checking connections and components:
Faulty power cord:
- Visually inspect the power cord for damage like frayed/exposed wires, cuts, punctures, or bent plug prongs.
- Check both ends of the cord to make sure they are fully inserted into the TV and wall outlet. Try unplugging and firmly re-inserting each end.
- Try wiggling the cord near both ends to see if there are any loose connections impacting power flow.
- Test the cord with another device like a phone charger or lamp. If they don’t turn on, the issue is with the cord.
- If damage is found, replace the cord. Use only a cord rated for your TV’s power level.
- Locate the electrical panel and open the cover to reveal the circuit breakers inside.
- Find the breaker controlling the outlet your TV is plugged into.
- Check if the switch is fully in the ON position. If tripped halfway towards OFF, flip it fully OFF then ON again to reset.
- If the breaker was not tripped, switch it OFF then ON anyway as this may fix overload issues.
- Unplug the TV and other nearby devices/appliances on the same circuit.
- Plug in a surge protector power strip. Connect devices through the power strip one at a time to isolate any that trip the strip’s protection again.
- Damaged devices will need professional evaluation for replacement of surge-fried circuitry.
- Unplug TV and plug another working device into the outlet like a phone, laptop charger, or lamp.
- If other devices don’t turn on either, the issue is with the outlet or wiring.
- Use a non-contact voltage tester near outlet screws to check for power. No light indicates no power to the outlet.
- Call an electrician to replace the outlet if needed. Faulty outlets can damage TVs and other electronics.
- Carefully open your TV’s case cover and locate the fuse housing on the power supply board.
- Remove and visually inspect the fuse for any broken filament inside indicating it’s blown.
- Check fuse amperage rating against service manual specs to replace with the correct fuse.
- Only use a fuse with the specified type, size, voltage, and amp rating to avoid further issues.
Remote Control Issues
For remote problems, be sure to test both the remote and TV functions:
- Remove existing batteries and inspect to see if any have ruptured or leaked. Clean residue.
- Insert new batteries that match the rating and type listed in the remote manual. Always replace as a set.
- Test other buttons like channel/volume control to isolate if only the power function fails.
Wrong input selected:
- Check the currently selected input on the TV itself through the on-screen menus or front panel input button.
- Use the remote’s input button to toggle through various inputs like HDMI 1, HDMI 2, etc until finding the one your devices use.
- Consult the remote’s manual for how to re-pair or sync it to the TV. This often involves holding down a combination of buttons for 5-10 seconds.
- Try power cycling both the TV and remote by removing/replacing batteries and unplugging the TV for 30+ seconds.
- If new batteries and troubleshooting don’t restore function, the remote itself has likely failed internally.
- Button contacts and trace wires can corrode or break over time with use. Electronic components may malfunction.
- Purchase a replacement remote from Hisense certified for your specific model. Only OEM remotes are guaranteed compatible.
For suspected hardware issues where the TV won’t power on from either the remote or manual power button, internal electronic testing and repair expertise is needed:
Main board failure:
- Capacitors can bulge/leak, circuits and memory chips can overheat and short out, or solder joints can crack.
- Check for visual signs of burns or damage around components on the main board once the case is removed.
- Proper diagnosis requires testing volts and continuity through board circuits with a multimeter. Replace failed modules.
Faulty power supply:
- Test output voltages from the power supply board to confirm if they deviate from service manual specifications.
- If the power board fails testing, it will need replaced with an identical Hisense model number power supply board.
- Shine a flashlight at an angle on the screen. Some image should be faintly visible if it’s only a backlight problem.
- Replace failed CCFL tubes or LED strips. LEDs may need re-soldering if connections have cracked.
- Check for physical cracks on an LCD panel or burn marks/discoloration on other panel technologies.
- To confirm, panel voltage tests would need to be performed using service manual pinout locations.
- The entire front panel module often requires replacement if video fails to display.
When basic troubleshooting steps haven’t helped resolve your Hisense TV powering on, more advanced techniques can help zero in on potential hardware failures:
Exploring Internal Hardware Problems
Getting inside your TV and testing components requires disassembly skills and electronic troubleshooting know-how:
- Remove the TV’s case back cover to access the internal circuit boards, cabling, and power supply. Use plastic pry tools to avoid damage.
- With the power unplugged, visually inspect boards for damage like leaking capacitors or burnt spots. Burn marks can signify short circuits.
- Use a multimeter to test output voltages of internal components like fuses, rectifiers, and voltage regulators when the TV is plugged in.
- Check continuity of traces between components and boards. Broken solder joints or corroded pins can break these essential connections.
- Compare voltages and resistance measurements to service manual specifications to identify components outside normal parameters.
- Replace boards or parts that fail testing. Only use identical Hisense replacement parts to ensure compatibility.
When Professional Repair Is Needed
While many issues can be identified visually or with simple tools, more in-depth repairs call for an experienced technician:
- Diagnosing intermittent, temperature-related, or very short failures often requires oscilloscopes, signal generators, and specialized tools.
- Some circuit tests are most easily performed with the TV fully assembled and may be very difficult with the case open.
- Technicians have access to proprietary service information directly from Hisense for troubleshooting rare failures.
- Proper microsoldering skills are needed for repairing modern circuit board components and connection points.
- TV repair poses electric shock risks and requires training in safely handling high voltage areas.
Seeking professional TV repair services is recommended once you’ve exhausted DIY troubleshooting without success. Hisense can help locate certified technicians in your area.
How to Reset a Hisense TV
If you’re encountering issues like frozen screens, software crashes, or video problems, resetting the TV can help clear any problematic settings:
A soft reset keeps all your custom settings intact but reboots the software:
- For models with a reset button on the back panel, press and hold it for 8-10 seconds using a paperclip.
- Otherwise, unplug the TV power cord from the wall outlet for 2 full minutes.
- Press and hold the power button on the TV itself for 30 seconds once plugged back in. This will initiate a reboot.
A hard factory reset erases all user data like WiFi passwords and custom picture settings:
- Press the Menu or Home button, then navigate to Support/Settings/Reset.
- Highlight Factory Data Reset option and choose Reset.
- When the confirmation prompt appears, select Yes or OK.
- On the back of the TV, press and hold down the joystick button for 30+ seconds.
- Release when the on-screen Factory Reset menu pops up. Use joystick to select Reset.
- Unplugging the TV for an extended time can also reset settings after powering back on.
This returns your Hisense TV to out-of-box state. You’ll need to walk through first-time setup again afterwards.
Contacting Hisense Support
If troubleshooting steps haven’t successfully fixed your Hisense TV power issue, directly contacting Hisense Support provides additional help:
Instructions for Reaching Out
Hisense has support representatives available by phone and email:
- Call 1-888-935-8880 Monday through Friday from 9am to 9pm EST. Saturday and Sunday hours are 10am to 7pm.
- Send an email to [email protected]. Responses are typically provided within 24 hours.
- Contact options are also available through the Support page on Hisense’s website. Chat with an agent online.
- When initiating a service request, have your TV model and serial number ready to provide details on your specific set.
Exploring Warranty Options
Hisense Support can look up the warranty status on your TV:
- All Hisense televisions come with a 1 year parts and labor warranty covering repairs.
- Additional 2 or 3 year extended warranties may be purchased within the initial 1 year period.
- Proof of purchase is required to show TV is still under warranty, so have your receipt ready.
- Manufacturing defects causing startup failure would be covered under warranty. Accidental damage is not covered.
- Out-of-warranty repair costs vary by issue and TV model starting around $100-150 for power board or main board replacement.
Repair and Shipping Assistance
Hisense can help arrange professional repair or placement services:
- For TVs still under warranty, Hisense handles shipping costs to and from their certified repair centers.
- Hisense can provide authorized servicer locations to schedule an in-home appointment for TVs no longer under warranty. Customer covers repair charges.
- Self-checkout and return options are available through their website for mail-in service requests. All packaging materials are provided.
- Status updates on repair requests and timeframe estimates can be provided by contacting Hisense Support.
While a Hisense TV suddenly not turning on can certainly be frustrating, there are a number of troubleshooting methods you can try on your own before resorting to replacing parts or the entire TV.
Often the problem can be pinpointed to simple issues like a loose power cord, drained batteries in the remote, or the need to reset your TV settings to factory default. Following structured troubleshooting steps can methodically isolate the underlying problem.
For hardware failures or more complex issues, Hisense Support is available to arrange professional service through authorized repair centers or in-home technicians when needed. Their customer service team can also advise on warranty coverage for your Hisense TV model.
With the right combination of DIY troubleshooting advice and assistance from Hisense Support, you can get problems like a Hisense TV that won’t turn on resolved properly without breaking the bank. Patience and persistence is key – don’t give up trying to fix your malfunctioning TV just yet!
Frequently Asked Questions
Q: How can I fix my Hisense TV if it won’t turn on?
A: Try power cycling the TV, checking the remote, and ensuring the power source is working properly.
Q: What should I do if my Hisense TV doesn’t respond to the remote?
A: Replace the remote batteries and power cycle the TV to troubleshoot the issue.
Q: Can a faulty power supply cause a Hisense TV not to turn on?
A: Yes, internal hardware problems like a faulty power supply can prevent the TV from turning on.
Q: How do I reset my Hisense TV to factory settings?
A: You can perform a soft reset or a hard reset using the TV’s settings or the reset button on the back of the TV.
Q: What if none of the troubleshooting steps work for my Hisense TV?
A: If basic troubleshooting fails, consider contacting Hisense support for further assistance.
Q: Is it safe to attempt a hard reset on my Hisense TV?
A: Performing a hard reset should be done carefully and may require professional help if issues persist.
Q: Can I fix a Hisense TV that won’t turn on without professional help?
A: Basic troubleshooting methods can often resolve the issue, but professional help may be needed for complex problems.
Q: How do I know if my Hisense TV has a hardware issue?
A: If the TV shows signs of power but no images, it may indicate a T-Con board or main board problem.
Q: What are the common reasons for a Hisense TV not turning on?
A: Power supply issues, remote control problems, and internal hardware malfunctions are common reasons for this issue.
Q: How can I reach Hisense support for assistance with my TV?
A: You can visit the Hisense support website and choose the “TV & Audio” category to contact them via phone, email, or live chat.